TERMS OF PURCHASE
A P P L E T R E E S reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
GENERAL TERMS AND CONDITIONS
These terms apply to all users of the domains appletrees.se and their sub-domains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with A P P L E T R E E S (henceforth: A P P L E T R E E S; may be referred to as ’us’) and visits to the site. A P PL E T R E E S reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes.
A P P L E T R E E S does not guarantee that all items included in the A P P L E T R E E S web shop are in stock at the time of your order. In the event that an item is unavailable, A P P L E T R E E S will contact you shortly by phone or by e-mail. A P P L E T R E E S cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. A P P L E T R E E S,may at any time amend the content of the site.
Although A P P L E T R E E S strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, A P P L E T R E E S will give you the option of placing a new order with the correct price or canceling your order. A P P L E T R E E S however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. A P P L E T R E E S cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site.
CONTENT AND TRADEMARK
The website and content at A P P L E T R E E S are intended solely for personal, non-commercial use. You may download or copy the content and other downloadable materials displayed on the website for your personal use only. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from us. You may not modify the material in any way, without the prior written permission of the copyright owner.
When you register at the A P P L E T R E E S online shop your personal details will be registered. A P P L E T R E E S will handle all personal details with the utmost care. We only collect information about you to process your order. We will never pass your personal details or order details to any other company, other than to process your order.
You have the right to view your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the files be corrected or deleted. In case of circumstances such as attempted fraud the personal details can be given to the police or other authorities.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
ACCEPTANCE OF ORDERS
If we are unable to obtain authorization of your payment.
If products are shown on the website but are not available or are incorrectly priced or otherwise incorrectly described.
If the delivery address you submit is the address of an entity or individual providing freight forwarding services.
After submitting your order, we will send you an order confirmation email with your order number, details of the product you have ordered from us and delivery details. Please note that the confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order. Once the order has been processed, a shipping confirmation email will be sent with tracking information and shipping address. In the event prolonged inactivity causes your connection to the website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket are not reserved and may be purchased by other customers. Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. A P P L E T R E E S does not guarantee that all items included in the web shop are in stock at the time of your order. In the event that an item is unavailable, we will contact you as soon as possible by e-mail.
A P P L E T R E E S may vary the prices of products listed on the website at any time and without any notice but such changes will not apply to products in respect of which you have been sent a shipping confirmation.
Please bear in mind that everything ordered from our web shop is shipped from Sweden. This means that if you live outside the European Union, you can and probably will be charged for tax, duty, import and brokerage fees when receiving the package. This is why we deduct the Swedish VAT from your order in the checkout as we don’t want our customers to pay two different taxes from two different governments. The tax deduction will be shown in the subtotal in the checkout section.
As a customer, you are responsible for payment of any such import taxes and/or duties. We are unable to calculate the exact amount of duties and/or taxes of your package since these charges are imposed directly by your local customs. Please note that A P P L E T R E E S don’t take any part of these charges and are out of our control. It might be a good idea to contact your local customs office before placing your order for current charges, so you are not surprised by charges you are not expecting. UPS will invoice you for these charges upon delivery through cash, check or invoice and needs to be paid in order to collect the parcel.
If you refuse to pay the fee for your order, or if we can’t deliver the package due to wrong or faulty information, we will deduct the shipping fee and any other fees, such as added import tax and duty, from your refund since invoices then will be turned to us. Your refund will be reimbursed to the credit card / PayPal account used when placing the order within 10 business days from the day your returning order reach our warehouse.
Please note that the tax deduction only applies on markets where local customs add tax and duty – there will be no deduction of Swedish tax for markets with no additional local customs charges.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. A P P L E T R E E S reserves the right to cancel any order prior to be dispatch if the price is incorrect. If so, we will notify you by e-mail. If we are unable to contact you, your order will be automatically cancelled. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognized by you as an error.
Shipping worldwide takes, depending where you live, between 1-7 business days from the day you place your order. The delivery times are expected and works as guidelines only, and do not take in account possible delays caused by payment authorization or stock availability. Delivery time might be longer during periods of sales and public holidays. For our Swedish customers packages are sent out with Posten and you will get an SMS when your package is ready for collection at your local postal center.For customers outside Sweden your package are sent with UPS and they usually deliver between 8-18 (work hours) business days so filling out your work address is a tip if it’s there you usually spend your days. We don’t deliver to post office boxes, army post office and fleet post office addresses.
Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. A P P L E T R E E S insures each purchase during the time it´s in transit until it´s delivered to your specified address. If you order is lost you need to contact us as soon as possible in order to start an investigation with UPS. The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed. A P P L E T R E E S are not responsible for any delays caused by destinations customs clearance processes. We don’t refund any freight costs unless it’s because an error from our side.
If you refuse your order or if we can’t deliver the package because of wrong or faulty information we will deduct the shipping and any other fees such as import tax and duty that been added on from your refund as the invoices then will be turned to us. Refund transactions will be reimbursed within 10 business days from the day it reached our warehouse to the credit card / PayPal account that was used when placing the order.
All orders are final and due to the high tempo at our warehouse we are not able to cancel any placed orders.
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
In case of force majeure (e.g. war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events) the contract between you and A P P L E T R E E S can be partially or fully terminated by A P P L E T R E E S.
We offer you to return items for a refund. If you want items replaced for a different size or color or if you want a different item, you will need to simply place a new order.
You are entitled to return items within 14 days from placing your order. The item must be in the same condition as it was when it was delivered including all labels.
You are entitled to return items and get a refund, or exchange items within 14 days from placing your order. The item must be in the same condition as it was when it was delivered including labels. The return shipping fee will not be refunded.
For returns email firstname.lastname@example.org
You can exchange items into different sizes and colors within the same price range as the item you´re returning. All exchanges are based on stock availability and are shipped to you free of charge. If you want to exchange to an item that cost more please return your item with a request for a refund and purchase the new item separately. Received returns with request of exchange to an item that costs more or are out of stock will automatically be refunded and you need to purchase the new item separately.
All exchange orders to countries outside the European Union are sent out marked as "Warranty Replacement Order". This explains for your customs that you have already paid government tax and duty on your original tracking number, and that this is a replacement item. Should your customs insist and issue the fee again you will need to show proof that it is an exchange item and that you have already paid the fee, and have sent the original order back to us. Please have the tracking for your return and the receipt for the fee at hand.
Refund transactions will be reimbursed to the credit card that was used when placing the order. The bank transaction might take up 2-4 business days to proceed depending on your bank /credit holders.
Additional VAT charges will not be refunded. If you want a refund for your duties and/or taxes you´ll need to contact your local UPS. Show proof that you have sent the items back for a refund and they will help out out. Shipping costs will not be refunded. Underwear is non-returnable.
If returning because of damaged goods or if the return is due to a mistake made by A P P L E T R E E S, we will refund the cost of the item as well as the cost of returning it. Please contact customer service at email@example.com as soon as you discover the error and write “CLAIM” along with your order number as subject.
EU customers can contact https://webgate.ec.europa.eu/odr/ in case of a dispute.
Returning an item is yours responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery that insures you for the value of the goods.
If sent to our office address we’ll have to deduct 100kr/€10/£10/$10 for redirecting it to our warehouse. Returns that have products with labels missing will be charged immediately with a 100kr/€10/£10/$10 deduction from their refund. All products must be returned in their original condition or else a deduction can be made.
All returns bought from appletrees.se needs to be shipped back to the given address.